Refund Policy

1. General Policy & Scope

Due to the immediate access provided to digital learning materials, video recordings, live class streams, and downloadable study resources, all course fees, subscriptions, and tuition payments are strictly non-refundable once an enrollment is confirmed.

2. Eligible Refund Cases (Duplicate or Erroneous Payments Only)

Refunds are issued strictly and exclusively under the following circumstances:

• Duplicate Transactions: If you are accidentally charged multiple times for the same course, month, or lesson due to a network glitch or payment gateway retry.
• Incorrect Payment Amount / Erroneous Charges: If an incorrect amount is charged exceeding the stated course tuition fee due to technical or gateway errors.

3. Non-Refundable Circumstances

No refunds or cancellations will be granted for:

• Change of mind or personal schedule conflicts.
• Inability to attend live lectures or complete coursework within the designated access timeframe.
• Dissatisfaction after accessing course content, recorded videos, or downloadable materials.
• Account termination or suspension resulting from violations of our Terms & Conditions or academic dishonesty.

4. Refund Processing & Payment Reversals

Once a duplicate or erroneous payment is verified by our administrative team, a 100% refund of the excess/erroneous charge will be credited back to the original method of payment (bank account, credit/debit card, or electronic payment gateway). Reversals typically reflect on your bank statement within 5 to 14 business days depending on your financial institution.

5. How to Report a Duplicate or Wrong Payment

If you have experienced a duplicate or incorrect charge, please notify our support team within 7 days of the transaction with the following details:

• Registered student name, email address, and phone number.
• Course/class name and payment invoice / transaction reference IDs.
• Bank deposit slips or payment gateway receipts showing the duplicate/erroneous charge.

6. Contact Information

For inquiries or assistance regarding duplicate/wrong payment claims, please contact our support desk via our official WhatsApp student hotline or the contact details provided on our website.